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Do you have a return policy?

Yes, we are pleased to offer a return policy on damaged or defective items. We find that we have remarkably low return rates and we are proud of the high quality sex toys that we offer.

May I return my order??

You may return your order ONLY if it is damaged or defective.

Why are products ordered non-returnable if opened?

Adult novelties are considered hygienic products. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients..

We are not alone; other sex toy suppliers do not allow returns of opened items for the same reasons.

How do I make a return?

You must contact us first at (orders@purelovestore.com or 800-683-5518) with your order number in the description line and within the industry leading thirty (30) day return period. Your claim will then be assessed by our Customer Experience Team. We may request photographic proof to assess your claim.

All items must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued.

Do I have to pay for the shipping on my return?

No. After we have found your claim to be valid, we are more than happy to pay for the shipping.

When will I receive my refund?

A full refund will be issued to your original payment method after we have received your returned item in the original packaging with the required documents inside.

What is the refund period?

We will provide a full refund on damaged or defective items within our industry leading thirty (30) days of the date that you receive your shipment.

May I return a product without contacting you?

No. You must contact us prior to sending your return as we must assess your claim and provide additional instructions.

Please note that refunds for merchandise returned without contacting us will be denied and you will not be credited.

How may I contact you?

You may contact us by email at info@purelovestore.com and we will reply to you within 24 hours, even on the weekend. You may also contact us by telephone at 800-683-5518 from Monday to Sunday between 9 AM and 7:30 PM EST.